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How spillemaskinen Handles Your Account and Your Rights

Our legal terms set out what you can expect from us and what we ask of you — plain language, no fine-print traps.

State-dependent accessAccount rights explainedData handled with careContact us anytime
spillemaskinen How spillemaskinen Handles Your Account and Your Rights
LEGAL CONTACT PATHS

How to Reach Us About a Legal or Policy Question

Live Chat Start a chat session from inside your account dashboard. Our team can walk you through a specific clause, a disputed round result, or an account-closure question in real time.
Email Support Send a written query to our support address for anything that needs a paper trail — data requests, account disputes, or questions about how your state's access rules apply to you.
Account Help Center Our help center covers policy documents, withdrawal conditions, and identity verification steps. Find it under Settings in your account on desktop or in the mobile app menu.
ACCOUNT SECURITY DETAIL

Data Handling, Cookies, and How We Protect Your Account

We use SSL encryption on every page, including payment flows for PayPal, Venmo, and Play+. Your account data is not sold to third parties. Cookie preferences can be adjusted via the banner that appears on your first visit, and you can revisit those preferences under Privacy in your account settings at any time.

Data Retention We hold your account data for as long as your account is active and for a period afterward as required by applicable state law. You can request a copy or deletion via email.
Cookie Policy We use functional, analytics, and session cookies. You can opt out of non-essential cookies at any time through the cookie preference panel in your account settings.
Account Security Two-step verification is available for all accounts. We recommend enabling it from the Security tab in Settings — it applies to login, withdrawal requests, and email changes.
Who to Contact for Changes To update your registered details, correct stored data, or request account deletion, reach us via live chat or the support email listed in your account's Help section.

Common Legal Questions From Our Account Holders

These are the questions our support team hears most often about account rights, data, and access rules. If yours isn't here, live chat is the fastest way to get a direct answer.

Access depends on your state's laws. We only allow accounts where local law permits online casino and sportsbook activity. Check your state's current regulations before opening an account.

A government-issued photo ID and proof of your payment method — for PayPal or Venmo, a screenshot of your linked account name is usually enough. We verify before releasing funds.

Yes. Email our support team with your account email address and we'll compile and send your stored data within the timeframe required by applicable law.

Submit a deletion request via email or live chat from your registered account. We retain some data as required by state law, but we'll confirm exactly what stays and why.

If a law change makes our service unavailable in your state, we'll notify you by email and explain the steps to withdraw any remaining balance and close your account cleanly.

Open a dispute ticket via live chat or email within 30 days of the transaction. Include your account ID and the round or transaction reference number for a faster resolution.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.